We accept returns within 30 calendar days from the billing date.
Please carefully check the content of your package upon receipt: 15 days is allowed for reporting any errors. After this period, we cannot verify the weights and dimensions of the original shipment and will not compensate for items said to be missing or incorrect. Our responsibility is limited to the replacement of products.
We accept returns within 30 calendar days from the billing date with the original sale receipt. A receipt is required for any exchange or refund.
Damaged Material: Let us know and we will replace the product(s) free of charge.
Change of mind: Call us to submit a return request.
A package received without the initial return request submitted will not be refunded.
The fixed delivery rate displayed on our site will not be refunded and will be deducted from the refund (including the orders with free shipping).
The return process and costs are the responsibility of the customer. Only products suitable for resale in their original sealed packaging will be accepted*.
Returned products damaged due to inadequate return packaging will not be refunded.
*On orders with several handles, if more than one is open, we won't be able to issue a refund (on the open ones)
In-Store Exchange of a Product Ordered Online: If you received free shipping on your initial purchase, the fixed delivery rate displayed on our site will be deducted from the refund if your final invoice does not meet the minimum amount required for free shipping.
Products marked as Final Sale: No Returns
Despite our rigorous quality control, a product may be defective or damaged during transport, even when packed with the utmost care. If this happens, we will promptly replace any faulty product at no cost. We will not issue a refund for products that have been misused. Our responsibility is limited to the replacement of products.
Lifetime Warranty on All Our Handles, Hinges, and Drawer Slides
List of Lifetime Guaranteed Products:
In-store/online Warranty: With the presentation of the original invoice, we will replace any defective product at no cost.
If the product is defective within the first year, we will cover the shipping costs of the replacement product.
Warranty does not apply to products that have been improperly or abusively used or installed. Normal wear and tear are not considered defects.
Subject to changes, some regions may require additional fees. We will contact you if this is the case for your area.
Free 1-Day Shipping* on all retail purchases of $85 or more before taxes. Fixed rate of $7.95 for orders under $85. This offer is valid for Canada only.
Businesses: Fixed rate of $7.95. Free delivery for business orders of $500 or more before taxes.
Contact us to learn more about our Business Program.
Products marked "In Stock" on our web store are actually in inventory, inspected, and ready to be delivered to you within *1 business day!
We use three carriers, the main one being Nationex. However, we reserve the right to use the carrier of our choice depending on the type of package, geographical location, etc. If you have a preference among the three, you can indicate it in the comments on your order; we will contact you if additional fees are required.
1-Day Nationex Delivery:
No Signature is required. Valid for items marked "in stock" and for which our inventory is up to the required quantity at the time of your order. Orders placed before 11:00 AM will ship the same day. One Business Day: Courier services do not pick up or deliver on weekends. For example, if you place an order on Saturday, it will be picked up at our warehouse on Monday and delivered to you on Tuesday. If you order on a weekday before 11:00 AM, you will receive your package the next business day.
*Depending on the time of year, there may be delays in certain areas.
1-Day Purolator Delivery: No Signature required. We use this carrier when Nationex cannot reach certain areas. If you prefer to use this carrier, indicate it in the comments, and we will contact you if additional fees apply.
Canada Post with Expedited 2-Day Service Without Signature Orders received before 11:00 AM will ship the same day. Example: If you place your order on Monday before 11:00 AM, generally, you will receive your package on Wednesday. Check your mailbox, as a card may be left indicating to pick up your package at the post office.
***Subject to all reservations, as some regions may require additional fees. We will contact you if this is the case for your area.
The images and texts on this site are the exclusive property of Tout pour l’Armoire.
They may be used and printed for personal purposes, but under no circumstances may they be used, shared, or printed for commercial purposes without our written permission.
